Frequently Asked Questions
We’d love to be your partner along your journey towards vibrant health! Please review frequently asked questions listed below and feel free to contact our staff for any other questions via email or phone.
Program Overview & Basic Background
Functional Medicine, rather than targeting individual symptoms, focuses on the optimal functioning of the entire body and its organs. It addresses the underlying causes of disease, using a systems-oriented approach in partnership with understanding the conditions and history in which the disease manifested. Genetic, environmental and lifestyle factors all have a direct influence of long-term health and chronic health issues.
Dr. Simon is not a medical doctor; he does not service medical emergencies, diagnose, treat or issue protocols for any medical diseases. If you have a medical emergency, you must contact your primary care physician or dial 911.
Dr. Simon is a licensed chiropractor who supports physical, emotional, chemical & environmental stress imbalances, with the goal of promoting wellness.
Dr. Simon does not have a physical location for seeing clients. Dr. Simon sees clients virtually over the phone or videos. Most people that desire a physical consultation with their doctor, find that a video and screen sharing consultation can provide as much support or more as an in-person consult would.
To schedule your consultation please go to our online calendar to schedule your appointment.
Phone is the default method of communication unless video is requested before or even
during the consult.
Dr. Simon is happy to answer brief questions via email you may have about your protocol or symptoms. If it is a complex question which requires further back and forth communication, he will recommend scheduling a 15 min. consult.
Scheduling & Visits
Initial new client consultations are 60 minutes.
Follow up lab result consultations can be scheduled for 30 min or 60 min depending on your membership.
*Registration Case Fee of $399 rolled into first month of Elite and Active membership. Membership is a THREE MONTH MINIMUM, then you can drop to Basic membership or cancel.
** Additional visit fees (if desired): $249 for 30 minute visit , $499 for 60 minute visit
***Cost of testing not included in membership fee. Specialty lab testing is paid directly to lab company.
There is a 48-hour cancellation policy for all appointments with Simon Teo Total Wellness. Canceling within 48-hours will result in a $140 charge to the credit card on file.
No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $299 to the card on file.
Billing & Insurance
The cost of any services provided by Simon Teo Total Wellness which are not included in the episode of care fee will be billed to you directly.
Non-Simon Teo Total Wellness medical expenses such as lab tests may be covered by a member’s health insurance plan per that plan’s rules.
Simon Teo Total Wellness will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.
We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There may be procedures or lab tests that are not covered depending on your plan’s rules.
Methods of payments are: Visa, MasterCard or American Express.
Supplement recommendations can range between $50 to $400 per month. Supplements are recommended specifically on a case by case basis depending on client’s individual body system lab testing. It’s also dependent on what phase of care the patient maybe in, as some phases of care overlap. This may occur when infections are being addressed while supporting the adrenal and digestion.
Supplementation recommendation can also be adjusted to a client’s budget. The biggest issue is making sure expectations are managed. The more health challenges a patient is currently dealing with may require more supplementation to help accelerate their healing.
Realistic expectations help clients to be more compliant on their health journey. Everyone’s at a different place in their health journey so Dr. Simon’s goal is to help meet a patient where they are at on their journey.
Supplements & Lab Tests
Dr. Simon recommends supplements from high quality and reputable manufacturers that can only be purchased with a practitioner’s recommendation. The Wellness plan that Dr. Simon creates has specific dosages based on the exact ingredients in that specific supplement. If you want to do your own research on different supplements, we welcome you to do so but we do not provide any other recommendations nor advise on other specific blends or brands. If you purchase other supplements from other
manufacturers, please research carefully. Not all ingredients are equal, and quality is not guaranteed when you purchase supplements elsewhere, especially on Amazon.
Dr. Simon has learned over many years that the accuracy of your lab findings and the quality of the professionals performing the lab tests is the key to you uncovering what’s going on. Quality is not equal across all lab companies. Many times we see “normal” test results from regular lab companies and our lab tests find many “functional” problems.
The lab companies used by Dr. Simon have the highest testing standards and the most consistent lab results year after year. These are not replacements for regular medical tests, these tests are only used to detect “functional” issues rather than medical problems and aren’t meant to diagnose or recommend protocols for diseases. We are attempting to detect problems with the functioning of organ systems prior to the onset of a disease.
Depending on the type of test, the samples required are saliva, urine or stool. All tests are completed by the client through easy test kits that are self-administered in the comfort of your own home.
The number of labs recommended will depend on your individual situation including the number of issues you struggle with and the length of time you have been experiencing them, but the range is 1-4 lab tests.
***Cost of testing not included in membership fee. Specialty lab testing is paid directly to lab company. Price of the lab varies between $100-$500.
The results of your lab test(s) will be sent to Simon Teo Total Wellness 2 to 4 weeks after mailing your specimens to the lab. After evaluation we will contact you to schedule a follow up appointment to review your results with Dr. Simon and he will recommend a wellness protocol.
Results & Protocol Issue
It’s very important we keep good two-way communication if any issues occur as most of the times there are solutions for them. If you are feeling overwhelmed the best step is to schedule a consult asap to review progress and break up the next steps in your health journey into smaller chunks so you feel less overwhelmed.
Results vary by each person. Some people feel dramatic improvement within the first month, others may take a bit longer. Our standard programs are for a minimum of 6 months. Remember, your body didn’t fail overnight. Years of stress and illness takes its toll and it takes a proper amount of time to restore. On average it takes one month of repair for each year you’ve suffered from a specific problem.
Take The First Step On Your
Journey With Me
Perhaps you have questions you’d like to ask before you make a decision to become a patient. We are standing by, happy to answer any questions you have to determine if Simon Teo Total Wellness is right for you.
Contact Us
P.O. Box 1346 The Alameda
Ste 7196, San Jose, CA 95126
Phone: 408.780.4108
info@simonteototalwellness.com
